SMS Terms & Conditions
These SMS Terms and Conditions ("SMS Terms") govern the text-messaging program operated by Investor Cars and Auto Salvage ("Investor Cars," "we," "us," or "our") through the website located at investorcarsar.com (the "Site") and our business phone lines. By opting in to receive text messages from us, you agree to these SMS Terms and to our Privacy Policy.
You text us first, or you check the optional SMS consent box on our contact form and give us your mobile number — then we text you back to answer your question, quote a part, schedule a repair, or coordinate a tow. SMS consent is not required to submit the form or to receive our services. Reply STOP to unsubscribe, HELP for help. Message and data rates may apply. We do not sell your number and we do not send marketing texts.
1. Program Name & Operator
The messaging program is operated by Investor Cars and Auto Salvage, a used auto parts, auto repair, and towing business located in Scott, Arkansas. All text messages under this program are sent from a single business number, (501) 961-4448, using Twilio Inc. as our messaging service provider. Our voice-only line, (501) 961-9600, is not used to send text messages.
2. Program Description
The Investor Cars SMS program is a customer-care and transactional messaging program. We use text messages only to communicate with people who have first contacted us or who voluntarily opted in through our website about used auto parts, repair services, or towing. Typical messages include:
- Parts and pricing replies — answering questions you sent us about a used engine, transmission, body panel, tire, or accessory, including availability and quoted price.
- Repair and service updates — appointment confirmations, status updates on a job in progress, "your vehicle is ready" notices, and questions we need answered to finish the work.
- Tow and recovery coordination — dispatch confirmations, driver ETA, arrival notice, and pickup instructions for tows you requested.
- Invoice, payment, and pickup coordination — payment links, balance-due reminders, and pickup arrangements for parts or vehicles you brought to us or asked us to acquire for you.
Messages relate only to the recipient's own inquiry or transaction. We do not send promotional or marketing text messages, purchased-list or lead-generation messages, third-party or affiliate content, direct-lending or loan messages, or age-gated content through this program. We do not use this SMS program to send abandoned-vehicle notices, lienholder notices, statutory notices, or any other outbound messages to people who have not first contacted us or opted in. Statutory notices required by law are delivered by mail or other legally authorized method, not by text, unless the recipient has separately opted in to text messaging.
3. How to Opt In (Consent)
You can opt in to receive text messages from Investor Cars in one of two customer-initiated ways described below. In every case, opt-in is an affirmative action taken by you — we never add a number to our messaging program without your consent.
3.1 Website contact form — optional SMS consent checkbox
On our contact page at investorcarsar.com/#message, you may submit your name, mobile number, and message. Directly next to the phone-number field, the form displays a separate, optional SMS consent checkbox. The checkbox is unchecked by default. You can submit the contact form without checking the box; submitting the form without checking the box does not enroll you in SMS messaging, and we will respond by phone or email instead.
Checking the box constitutes your affirmative SMS consent. The checkbox label reads:
The consent language links to this page and to our Privacy Policy. Your mobile number is transmitted only to Investor Cars — it is not shared with third parties for their marketing purposes, and phone-number and opt-in data are not shared with third parties or affiliates for marketing.
3.2 Texting us first
You may also opt in by sending a text message first to (501) 961-4448. When you initiate a text conversation with us, you consent to receive replies from Investor Cars at that number about the subject of your message. Our first reply identifies the business and includes HELP and STOP instructions. You can reply STOP at any time to end the conversation.
4. Message Frequency
Message frequency varies and depends on your interaction with us. Most customers receive between 2 and 10 messages per transaction (for example, per parts quote, per repair job, or per tow). Some jobs involve more back-and-forth; some involve fewer messages. We do not send routine broadcasts.
5. Message and Data Rates
Message and data rates may apply. Standard message and data rates charged by your mobile carrier apply to every message we send and every message you send us. Investor Cars does not charge a separate fee for participating in the SMS program, but your mobile carrier may. Check your mobile plan or contact your carrier for details.
6. HELP Instructions
For help at any time, reply HELP to any message you receive from us, or contact us directly:
- Phone: (501) 961-9600
- Text: (501) 961-4448
- Email: investorcars@gmail.com
When you reply HELP, we respond with a message that identifies Investor Cars and provides our support contact information. A typical HELP reply looks like this:
7. STOP Instructions (Opt-Out)
You can cancel the SMS service at any time. Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any text message you receive from us. After you send one of these words, we will send you a single confirmation message that you have been unsubscribed and will not receive any additional messages from that program. If you want to rejoin, you will need to opt in again as described in Section 3.
A typical STOP confirmation looks like this:
8. Supported Carriers
The program is available on major U.S. carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost, Cricket, MetroPCS, and other carriers that support A2P 10DLC messaging in the United States. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to the effective transmission from your wireless service provider and is not guaranteed by Investor Cars.
9. Age Requirement
You must be at least 18 years old, or the age of majority in your state, to opt in to the Investor Cars SMS program. By opting in, you represent that you meet this age requirement and that the mobile number you provide is a number you are authorized to use.
10. Privacy
The information you provide — including your name, mobile number, the content of the messages you send us, and the messages we send you — is handled in accordance with our Privacy Policy. We do not sell, rent, or trade your mobile number or opt-in data. We do not share phone numbers or opt-in data with third parties or affiliates for marketing purposes. We share information only with our messaging service provider (Twilio) to deliver the messages you asked us to send, and as otherwise described in our Privacy Policy.
11. Message Content & Prohibited Uses
You agree not to send us messages that are unlawful, harassing, threatening, defamatory, obscene, or that violate any third-party right. We reserve the right, but not the obligation, to block, decline to respond to, or terminate any user who sends such messages, and to cooperate with law enforcement as described in our Privacy Policy.
12. Changes to These SMS Terms
We may update these SMS Terms from time to time by posting a revised version on this page and updating the "Last updated" date at the top. Material changes will be reasonably identified. Your continued participation in the SMS program after changes take effect constitutes acceptance of the revised SMS Terms.
13. Contact Us
Questions about the SMS program or these SMS Terms can be directed to:
Investor Cars and Auto Salvage
Attn: SMS Program
7123 Colonel Maynard Road
Scott, AR 72142
Phone: (501) 961-9600
Text: (501) 961-4448
Email: investorcars@gmail.com